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Concrete Supplier Boosts Customer Service With Vehicle Tracking
Volumetric concrete supplier Aardvark Concrete has revealed vehicle tracking technology is key to it offering customers guaranteed 30 minute delivery slots - and achieving a crucial competitive edge.
Aardvark introduced Navman Wireless's advanced system, enabling users to track, message and monitor their fleet, following a rapid increase in vehicle numbers - it has now become integral to its day-to-day operations.
"We have to respond very quickly to customer requests because of their project deadlines," explained John Kilroe, Managing Director at Aardvark Concrete.
"They like to know when their concrete is arriving and so the vehicle tracking software system is on all day, and is monitored by all office staff. This enables us to guarantee the 30 minute delivery slots for every customer - much more specific than the usual am or pm slots other companies will give."
Aardvark Concrete is based in Stockport and operates a fleet of 14 vehicles; all are fitted with Navman Wireless vehicle tracking.
"Navman Wireless is an invaluable asset to our company, we couldn't function without it," John added. "We try to achieve six drops per truck per day but to achieve the sixth drop, we need to save time wherever we can - this is when vehicle tracking comes into its own."
Navman Wireless is the UK's largest manufacturer of tracking, messaging and navigation equipment helping companies to cut costs, from fuel to administration time, maximise profitability and improve efficiency.